Macros - HelpDesk Reply Automation and Macro Software.
Macros allows you to store your commonly typed information and recall it instantly using hotkeys. (EG. F1, F2 etc...)
it is the ultimate time saving tool for your helpdesk support staff, ideal for any helpdeskapplication. The time saved by your support staff can reduce helpdesk costs and save you thousands of dollars and free them up to do other tasks.
The HelpDesk Toolkit offers the definitive guide to setting up and running a successful HelpDesk-now updated and expanded to include the latest Web-based technologies.
Akeni HelpDesk Assistant can be used with Akeni Enterprise Instant Messaging IM. HelpDesk Assistant is a feature rich livehelp system that allows visitors to your site ...